Shipping policy

Shipping Policy

Thank you for shopping with Move Terrain. We ship worldwide and work with multiple fulfillment centers to provide reliable and efficient delivery.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed on weekends or public holidays. During peak seasons, promotional events, or holidays, processing may take slightly longer.

Shipping Destinations

Move Terrain provides shipping to customers worldwide. Delivery availability may depend on the destination, local carrier coverage, and product restrictions.

Estimated Delivery Times

United States: 3–8 business days
Other countries and regions: 8–15 business days

Estimated delivery times begin after the order has been processed and shipped. These estimates do not include weekends, public holidays, customs inspections, extreme weather, or unexpected carrier delays.

Shipping Costs

Shipping charges are calculated automatically at checkout based on the destination, package weight, selected shipping method, and available carrier services.

The final shipping cost will be displayed before you complete your payment.

Multiple Fulfillment Centers

Move Terrain works with multiple warehouses and fulfillment centers. Whenever possible, your order will be shipped from the warehouse closest to your delivery address.

Some orders may be shipped in separate packages if the items are stored in different warehouses. In this situation, you may receive more than one tracking number and the packages may arrive at different times.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.

Please allow up to 48 hours for tracking information to become active after the carrier receives the package.

Customs Duties and Import Taxes

Move Terrain covers applicable customs duties and import taxes associated with your order. Customers should not be required to pay additional customs charges for normal delivery.

If you are unexpectedly asked to pay customs duties or import taxes, please contact us before making payment so that we can review the charge.

Shipping Delays and Tracking Issues

Delivery may occasionally be delayed because of customs inspections, severe weather, transportation disruptions, high shipping volume, local carrier issues, or other circumstances outside our direct control.

If your tracking information has not been updated for 7 consecutive days, please contact us to request a shipping investigation.

After reviewing the shipment with the carrier, we may arrange a replacement shipment or issue a refund when appropriate.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, reception areas, and the local delivery carrier.

You may also contact us so that we can assist with a delivery investigation.