Contact
Thank you for visiting Move Terrain. Our customer support team is here to assist you with orders, shipping, returns, product information, and other questions.
Customer Support
Email: support@moveterrain.com
We will review your message and respond as soon as possible during our normal business days.
Order Support
For questions about an existing order, please include the following information in your email:
- Your full name
- Your order number
- The email address used to place the order
- A clear description of your question or issue
- Photos or videos, if the issue concerns a damaged or incorrect item
Providing complete information will help us review your request more efficiently.
Shipping and Tracking
If you are contacting us about shipping or tracking, please include your order number and tracking number, if available.
If tracking information has not been updated for seven consecutive days, you may contact us to request a shipping investigation.
Returns and Refunds
Before returning an item, please contact our customer support team for return instructions. Do not send a return package without receiving authorization from us.
Please include your order number, the reason for the return, and supporting photos or videos when applicable.
Business Information
Move Terrain LLC
217 W 4th High St
Central City, CO 80427
United States
Email: support@moveterrain.com
Important Notice
Please do not send products or return packages to our registered business address unless our customer support team has specifically instructed you to do so. Approved returns may need to be sent to a different fulfillment or return facility.
Please do not include payment card details, passwords, or other sensitive financial information in your email.