Shipping & Delivery

At Move Terrain, we ship worldwide and work with multiple fulfillment centers to provide efficient and reliable delivery. Whenever possible, your order will be shipped from the warehouse closest to your delivery address.

Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders are generally not processed on weekends or public holidays. Processing may take slightly longer during holidays, promotional events, or periods of unusually high order volume.

Estimated Delivery Time

United States: 3–8 business days
Other countries and regions: 8–15 business days

Delivery estimates begin after your order has been processed and shipped. Weekends, public holidays, customs inspections, severe weather, and unexpected carrier delays are not included in these estimates.

Worldwide Shipping

Move Terrain ships to customers worldwide. Delivery availability may vary depending on the destination, local carrier coverage, product restrictions, and other regional requirements.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery destination, package size, package weight, available carrier services, and selected shipping method.

The final shipping charge will be displayed before you complete your order.

Multiple Warehouses

Move Terrain works with multiple warehouses and fulfillment centers. Whenever possible, orders are shipped from the location closest to the customer's delivery address.

If the products in your order are stored in different warehouses, your order may arrive in separate packages. You may receive multiple tracking numbers, and the packages may be delivered on different dates.

Order Tracking

Once your order has been shipped, a shipping confirmation email will be sent to the email address used at checkout. This email will include your tracking number and available tracking information.

Please allow up to 48 hours for the tracking information to become active after the package has been transferred to the carrier.

Customs Duties and Import Taxes

Move Terrain covers applicable customs duties and import taxes associated with normal delivery. Customers should not normally be required to pay additional customs charges when receiving their orders.

If a customs authority or delivery carrier unexpectedly requests an additional customs payment, please contact us before making the payment so that our support team can review the charge.

Delayed or Unchanged Tracking

Shipping delays may occur because of customs inspections, severe weather, transportation disruptions, local carrier issues, public holidays, or other circumstances outside our direct control.

If your tracking information has not been updated for 7 consecutive days, please contact our customer support team to request a shipping investigation.

After reviewing the shipment and confirming the issue, Move Terrain may arrange a replacement shipment or issue a refund when appropriate.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your name, street address, apartment or unit number, city, state, postal code, country, and telephone number before completing checkout.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, reception areas, mailrooms, and the local delivery carrier.

You may also contact our customer support team with your order number and tracking number so that we can assist with a delivery investigation.