Last updated: July 28, 2026
This Privacy Policy explains how Move Terrain LLC, operating as Move Terrain (“Move Terrain,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
The personal information we collect depends on how you interact with our website and services. It may include:
- Contact information: name, email address, telephone number, billing address, and shipping address.
- Order information: products purchased, order number, order value, delivery details, returns, refunds, and customer support history.
- Account information: login details, saved addresses, account preferences, and purchase history.
- Payment information: payment method, transaction status, billing details, and information provided through our payment processors. We do not normally receive or store complete payment card numbers.
- Device and technical information: IP address, browser type, device type, operating system, language, time zone, cookie identifiers, and website activity.
- Communications: emails, messages, reviews, photographs, videos, and other information you provide when contacting us.
- Marketing preferences: newsletter subscriptions, advertising preferences, and cookie consent choices.
2. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order or create an account
- When you contact customer support or submit a return request
- Automatically through cookies, pixels, and similar technologies
- From Shopify, payment processors, delivery carriers, and service providers
- From advertising, analytics, and social media partners
- When permitted by law, from fraud-prevention or identity-verification providers
3. How We Use Personal Information
We may use personal information to:
- Process, confirm, fulfill, and deliver orders
- Process payments, cancellations, returns, exchanges, and refunds
- Provide tracking information and delivery support
- Communicate with you about your account or purchases
- Respond to questions, complaints, and customer service requests
- Personalize and improve our website, products, and services
- Measure website traffic, performance, and customer engagement
- Send marketing communications where permitted by law
- Display and measure advertisements
- Detect fraud, unauthorized transactions, abuse, and security threats
- Comply with tax, accounting, legal, and regulatory obligations
- Establish, exercise, or defend legal claims
4. Legal Bases for Processing
Where applicable law requires a legal basis, we may process personal information on the following grounds:
- Contract: processing necessary to provide products, process orders, and perform our obligations to you.
- Legitimate interests: operating our business, improving services, preventing fraud, securing our website, and understanding customer activity.
- Consent: where you have agreed to marketing, advertising, cookies, or another specific processing activity.
- Legal obligations: processing required to comply with applicable laws, tax requirements, court orders, or regulatory requests.
5. Shopify
Our online store is hosted by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, security, analytics, and related services.
Depending on our store settings and the features you use, Shopify may process personal information as our service provider or for its own stated purposes.
You can learn more about Shopify’s privacy practices by reviewing the Shopify Consumer Privacy Policy .
6. Cookies and Similar Technologies
We and our service providers, including Shopify, may use cookies, pixels, tags, local storage, and similar technologies to:
- Operate essential website and checkout functions
- Remember your settings and shopping cart
- Secure accounts and prevent fraud
- Measure website traffic and performance
- Personalize content and advertising
- Understand how customers use our website
Where required, non-essential cookies will be used only after you provide consent. You may manage your choices through our cookie banner, browser settings, or available privacy controls.
Blocking certain cookies may affect website functionality, checkout, saved preferences, or other features.
7. Marketing Communications
With your consent or where otherwise permitted by law, we may send promotional emails concerning products, offers, and store updates.
You may unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us at support@moveterrain.com.
You may continue to receive non-promotional messages concerning orders, payments, shipping, security, returns, or customer support.
8. How We Disclose Personal Information
We may disclose personal information to:
- Shopify and ecommerce technology providers
- Payment processors and financial institutions
- Warehouses, fulfillment centers, suppliers, and delivery carriers
- Customer service and communications providers
- Website hosting, security, fraud-prevention, and technical providers
- Analytics, marketing, and advertising partners
- Professional advisers, including lawyers and accountants
- Government agencies, regulators, courts, or law-enforcement authorities
- Business purchasers or successors in connection with a merger, sale, or reorganization
Service providers may access personal information only as reasonably necessary to provide their services, comply with law, or protect legitimate rights and interests.
9. Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for money.
However, certain disclosures involving advertising, analytics, cookies, or similar technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under some privacy laws.
Where applicable, you may opt out by using the Your Privacy Choices link available in our website footer or by enabling a recognized browser-based opt-out preference signal, such as Global Privacy Control.
10. International Data Transfers
We operate internationally and use service providers located in different countries. Your personal information may therefore be transferred to, stored in, or processed outside your state, province, or country.
Where required, we and our service providers use appropriate safeguards designed to protect personal information during international transfers.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, tax, accounting, dispute resolution, and legal compliance.
Retention periods may vary depending on the type of information, our legal obligations, and whether the information is needed to establish, exercise, or defend legal claims.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, destruction, loss, or misuse.
No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized account activity.
13. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Request restriction of certain processing activities
- Object to certain processing, including direct marketing
- Request a portable copy of eligible personal information
- Withdraw consent where processing is based on consent
- Opt out of sale, sharing, or targeted advertising where applicable
- Appeal a decision concerning a privacy request where applicable
- Submit a complaint to an applicable data protection authority
These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.
To submit a privacy request, email support@moveterrain.com. Please include your name, email address, order number if applicable, and a clear description of your request.
You will not be unlawfully discriminated against for exercising an applicable privacy right.
14. Authorized Agents
Where permitted by law, you may authorize another person to submit a privacy request on your behalf. We may require proof of authorization and may contact you directly to verify your identity and instructions.
15. Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can review and delete it where required.
16. Third-Party Websites
Our website may contain links to third-party websites or services. We do not control and are not responsible for the privacy practices, content, or security of those third parties.
We encourage you to review the privacy policies of third-party websites before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, services, technologies, or legal obligations.
The revised policy will be posted on this page with an updated revision date. Where required by law, we will provide additional notice of material changes.
18. Contact Us
For privacy questions, requests, or complaints, please contact:
Move Terrain LLC
217 W 4th High St
Central City, CO 80427
United States
Email: support@moveterrain.com