Returns & Refunds

At Move Terrain, we want you to be satisfied with your purchase. Please review the following return, refund, exchange, and cancellation terms before submitting a request.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered. Return requests submitted after the 30-day period may not be accepted.

To qualify for a return, the item must:

Be unused, unworn, unwashed, and undamaged
Be returned in its original packaging
Include all accessories, manuals, labels, and components
Be accompanied by valid proof of purchase

Items showing signs of use, damage, modification, improper handling, or missing parts may not qualify for a return or refund.

How to Request a Return

Before returning any product, please contact our customer support team at support@moveterrain.com.

Please include the following information:

Your full name
Your order number
The item you wish to return
The reason for the return
Clear photos or videos when applicable

Our support team will review your request and provide the correct return instructions and return address.

Please do not return products to our registered business address unless our customer support team has specifically instructed you to do so.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours after delivery.

Please provide clear photographs or videos showing the product, packaging, shipping label, and the reported issue.

After reviewing the evidence, we may offer a replacement, partial refund, or full refund depending on the circumstances.

Return Shipping Costs

If the return is caused by a damaged, defective, incorrect, or incomplete item, Move Terrain will cover reasonable return shipping costs or provide another appropriate solution.

For returns caused by personal preference, incorrect size selection, accidental ordering, or a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error by Move Terrain.

Non-Returnable Items

The following items may not be eligible for return:

Used, worn, washed, altered, or damaged products
Products returned without their original packaging or accessories
Personalized or custom-made products
Clearance or final-sale products marked as non-returnable
Gift cards
Items that present hygiene, health, or safety concerns after opening

Return Authorization

Returns sent without prior authorization may be refused or delayed. Customers must follow the return instructions provided by our support team.

We recommend using a trackable shipping service and keeping the shipping receipt until your return has been completed.

Move Terrain is not responsible for unauthorized return packages or packages lost during return transportation.

Refund Processing

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 3–7 business days.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Exchanges

Product exchanges are subject to stock availability. Please contact our customer support team before returning an item for an exchange.

If the requested replacement is unavailable, we may offer an alternative product or issue a refund.

Order Cancellations

You may request to cancel your order within 1 hour after placing the order.

To request a cancellation, please contact us immediately at support@moveterrain.com and include your full name and order number.

Cancellation requests submitted within the one-hour period will be reviewed as soon as possible. However, cancellation cannot be guaranteed if the order has already entered processing or has been transferred to a fulfillment center.

Orders that have already been shipped cannot be canceled. After receiving the order, you may request a return in accordance with our 30-day return policy.

Refunds for Canceled Orders

If an order cancellation is approved before shipment, the refund will be issued to the original payment method.

Refunds for canceled orders are normally processed within 3–7 business days. Your payment provider may require additional time to display the refund in your account.